Carla Cheatham began her career in psychosocial services before working as an interfaith healthcare chaplain and bereavement coordinator. She is a national keynote speaker and consultant focusing on emotionally intelligent and resilient professionals and organizations, Chair of NHPCO’s Ethics Advisory Council, former Leader for NHPCO’s Spiritual Caregivers Community, Adjunct Professor at Seminary of the Southwest, and assistant professor for University of Maryland’s MS in Palliative Care. Cheatham publishes books and videos about resilience, communication, boundaries, grief, healthy leadership, service recovery, and emotionally competent professionals.