Chapter 13: When Family is the Issue

Kelly Komatz and Alissa Hurwitz Swota's chapter is another example of family requests for inappropriate care, exacerbated since the patient is a child. Komatz and Swota illustrate another point about the need for staff to always be aware of maintaining personal and professional values. Families may make inappropriate requests, not always solely about care demands. In some cases, families may make inappropriate requests that patients not be told they are in hospice care or request that attending staff be or not be of a certain race or ethnicity. In other cases, it may be staff that struggle with inappropriate actions, over-extending their caring to transgress boundaries.

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