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Education FAQ


  • Q
    Can an organization pay the CE processing fee on behalf of its employees?
    A

    Yes. An organization can pay the processing fees for employees or other participants.

    For Unlimited CEs
    HFA has an Unlimited CE Package available for the Living With Grief and Soul Injury programs. After purchasing the Unlimited CE package, a unique payment code will then be issued to you, and your attendees can use this code online in place of a credit card. The payment code will be available to an unlimited number of learners at your site location.
     
    For a specific number of CEs
    Please contact HFA at least one week before your program viewing at 800-854-3402. After payment is received, a unique payment code will then be issued to you, and your attendees can use this code online in place of a credit card. The payment code will be capped per the number of paid learners.

    To be billed after the program
    To be billed after the program, a discount code agreement must be signed in advance. Please contact HFA at least one week before your program viewing at 800-854-3402. After the signed agreement is returned to HFA, a unique payment code will be issued to you, and your attendees can use this code online in place of a credit card. HFA will then bill you after the program for the specific number of learners that use your code.

  • Q
    Can a participant get a Certificate of Attendance?
    A

    Yes, a Certificate of Attendance may be received the same way as any other certificate from HFA (for the same fee). Many professionals use a Certificate of Attendance as proof of their ongoing professional development activities. A Certificate of Attendance is also copyrighted by HFA. For some programs, HFA provides a Certificate of Attendance for you to print out and provide to your attendees at no fee.

  • Q
    Where can I find the Sign-in-Sheet?
    A

    All CE forms and instructions may be found on the downloads section of your account.

  • Q
    Where can I find the Evaluation Form and Exam?
    A

    The evaluation form and exam will be completed directly online by participants, so a paper form is not necessary.

  • Q
    Where can I find the CE (Attendance) Code?
    A

    For webinar programs, the online CE code will be announced and written on the program’s slides, at the conclusion for the presentation. For HFA’s Living With Grief® programs, the online CE code will NOT be announced or shown on the screen. This code is provided to you in your download materials online, located at hospicefoundation.org. Your participants will need both the CE code and your Site ID number to access our online CE system.

  • Q
    What is my Site ID?
    A

    Your registered Site ID number is the same as your Order # (when you purchased the program) and can be found in your email confirmation. You will need this number to communicate with HFA staff and to use when sending forms to HFA. Your attendees will also need your Site ID number, in order to obtain their CE certificate online. If there are any changes to the listed individual, please notify us. If you do not have your email confirmation, you can always log back into HFA’s site to view your previous orders.

  • Q
    How do I view my previous orders?
    A

    To view your orders, please log-in at www.hospicefoundation.org and then click on "My account" under the menu on the right-hand side of the screen. You can view and/or print your order information here.

  • Q
    How do I access the Download Materials Online?
    A

    Once you have registered, please log-in using the same e-mail address that you used when you first created your account at www.hospicefoundation.org. Once logged-in, you will see your previous orders and course information. A link to the materials is also available in your receipt for the program.

  • Q
    I cannot log-in using my e-mail address.
    A

    Please make sure you are using the e-mail address that was used when the account was first created. If someone else created the account for you, check to see if their e-mail address was used to create the account.

  • Q
    I forgot my password.
    A

    Simply click on 'Request new password' and follow the instructions on the e-mail that you receive to change your password. You may also contact HFA at 800-854-3402 and we will be happy to reset your password for you.

  • Q
    I would like to register by check and not a credit card.
    A

    To register by check, please complete the paper registration form and mail or fax to HFA at the fax number and/or address located on the bottom of the form. The paper registration form is located on each program's information page.

  • Q
    Can I order additional materials after I have already registered?
    A

    Yes. You can purchase additional registration and/or site materials at any time at hospicefoundation.org. Just remember to order with plenty of time to allow for shipping.

  • Q
    How do I order the companion book(s)?
    A

    Visit https://hospicefoundation.org/Shop-HFA.

  • Q
    What is the deadline to register for the program?
    A

    To receive all materials in the mail before your program viewing, allow at least 2 weeks for delivery. If you are located outside of the continental U.S., you may call HFA at 800-854-3402 for estimated shipping times.

  • Q
    Can I use a Self-Study course for a group?
    A

    Yes, HFA now offers CE credits for multiple participants through most Self-Study (DVD or online) courses!  Program access fees remain the same. CEs are included in course fees for the registered user and are $12 per additional participant per course. Pre-payment for the additional attendee(s) is necessary. Contact HFA at 202-457-5811 or email educate@hospicefoundation.org to arrange payment for the additional learner(s). Once payment is received, HFA will configure the online CE site to accommodate all paid users under your Site ID (Invoice #).

  • Q
    I’d like to sponsor an HFA program to raise awareness of my organization’s mission. How much does it cost to sponsor an HFA program?
    A

    HFA accepts sponsorships from most non-profits and other companies for webinars, publications, or video programs. Non-profit sponsorships for webinars begin at $550 and sponsorships for video programming, such as the Living with Grief® program, begin at $1,000. Contact HFA for more information at educate@hospicefoundation.org